ASSISTANT PROGRAM MANAGER
Job Responsibilities
Responsible for meeting and delivering all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned with the expectations of the client.
As the head of the function, the Senior PM focuses on benefit realization, adherence to contract agreements, and managing scope creep to maintain expected/quoted financial performance while minimizing risks and maximizing opportunities.
Coordinate the development and implementation of Global Account strategies and projects through the CFT.
Ensure compliance to contract and/or customer-specific requirements/Statement of Work (SOW) and document any additional agreements not covered in the contract.
Develop and maintain business relationships to maximize customer satisfaction. Manage customer relationships through monthly or quarterly reviews, or as needed, to communicate updates on deliveries, open commitments, or overall account progress.
Coordinate with the CFT to implement actions required to meet targets agreed upon with the customer (quality, testing, materials, processes, etc.)
Coordinate the Viewpoint process, where customer and GAM satisfaction is reviewed, including the implementation of actions with the organization for improvement.
Monitor, report and coordinate the resolution of any issues related to accounts receivable (AR).
Approve changes to standard costs and update sales prices at least quarterly. Claim raw material revaluations from the customer when applicable.
Coordinate communication and maintain relationships with the segment group regarding account strategy and commercial aspects.
Coordinate with the CFT on the introduction of new products using the FPLC methodology and ensure timely tracking and completion of projects.
Requirements
Candidate must possess at least a Bachelor’s Degree, Postgraduate Diploma, or Professional Degree in a related discipline.
At least 3 years of working experience in Program Management.
Candidates fluent in Mandarin are preferred, as the role requires candidates to interact with Mandarin-speaking clients.
Possess strong understanding of the business, with the ability to forecast revenue and control costs while ensuring compliance with quotes and contract agreements.
Ability to read, analyze, and interpret technical operations, supply chain, and financial reports. Ability to respond effectively to common inquiries or complaints from customers.
Ability to effectively present information to both internal and external executive management.
Demonstrates expert functional, technical, and people and/or process management skills.
Possess strong, effective communication skills.
Able to work independently with a strong customer focus.
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